RETURNS, EXCHANGES & STORE CREDIT POLICY

WE DO NOT OFFER REFUNDS BACK TO THE ORIGINAL PAYMENT METHOD; WE CAN ONLY ISSUE A STORE CREDIT OR REPLACEMENT. RETURNS OR EXCHANGES ARE NOT ALLOWED UNLESS AN ITEM IS DEFECTIVE.

CONTACT US AT ZAYNE.RTW@GMAIL.COM TO INITIATE A RETURN/EXCHANGE. (ONLY IF THE ITEM IS DEFECTIVE)

DAMAGES AND ISSUES

WE DELIVER ITEMS EXACTLY AS ORDERED. WE ARE NOT RESPONSIBLE FOR INCORRECT SIZES SELECTED BY THE CUSTOMER AND DO NOT ACCEPT RETURNS OR EXCHANGES FOR THIS REASON

PLEASE INSPECT YOUR ORDER UPON DELIVERY; IF THE ITEM IS DEFECTIVE, DO NOT HAND IT BACK TO THE DELIVERY DRIVER, CONTACT US WITH CLEAR IMAGES OF THE DEFECTIVE ITEM WITHIN 32 HOURS OF DELIVERY SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT.

THE DEFECTIVE ITEM MUST BE SHIPPED BACK TO OUR FACILITY, RECEIVED AND ACCEPTED BEFORE THE REPLACEMENT CAN BE SENT. 

AFTER THIS PERIOD OF 32 HOURS, WE WILL NOT ACCEPT ANY REQUEST ON THE MATTER OF A DEFECTIVE ITEM.

DEFECTS INCLUDE:

• ➤ STITCHING ERRORS
• ➤ FABRIC DAMAGE
• ➤ MISPRINTED OR FADED DESIGNS

RETURNED ITEMS MUST BE IN THEIR ORIGINAL CONDITION, INCLUDING:

• ➤ TAGS
• ➤ RECEIPTS
• ➤ ORIGINAL PACKAGING (BAGS, ETC.)

ADDITIONAL INFORMATION

FOR MORE DETIALS, PLEASE REFER TO OUR FAQ PAGE

PLEASE NOTE THAT STORE CREDIT CAN ONLY BE USED ON THE ACCOUNT IT IS ISSUED TO. TO ACCESS YOUR BALANCE, YOU MUST LOG IN TO THAT ACCOUNT. WHEN A STORE CREDIT IS APPLIED TO YOUR ACCOUNT, AN EMAIL WILL BE SENT.