SHIPPING POLICY

We only ship to addresses in Nigeria, Ghana, the United Kingdom, the United States, and Canada.

Please make sure the delivery address is in one of these countries before placing an order. If the delivery address is outside these countries, we will not be able to fulfil the order.

Orders going to Nigeria and Ghana usually arrive within 12–15 business days after the order is placed.

Orders going to the United Kingdom, United States, and Canada usually arrive within 12–20 business days after the order is placed.

These are estimates and not guarantees. Courier delays, bad weather, customs checks, public holidays, and busy periods can all affect delivery times. We do not guarantee delivery by a specific date.

All Lagos deliveries are handled directly by our local courier riders. Deliveries are completed on the same day the shipping confirmation email is sent.

Tracking numbers are not provided for Lagos deliveries. Tracking is available for deliveries to other Nigerian states and for international orders going to the UK, US, and Canada.

For orders within Nigeria but outside Lagos, home delivery availability is determined by the exact delivery address provided, not the state alone. Coverage decisions are made entirely by our courier partners and are beyond our control. Where home delivery is unavailable, your order may be redirected to the nearest shipping office to your address for collection.

If the address provided is not eligible for home delivery, we will contact you via WhatsApp or email before dispatching your order to inform you, there is an option of setting the shipment to pickup at the nearest shipping office to your address or changing the delivery address. Please note that this verification process may result in a slight delay to your delivery timeline.

If pickup is not convenient, you may provide an alternative delivery address. We will verify with our courier partners whether the new address qualifies for home delivery before proceeding.

If you do not wish to proceed with any of the available delivery options, a store credit will be issued for the value of your order including the shipping fee paid. Please note that transaction fees, processing charges, currency conversion fees, or other deductions imposed by our payment provider are non-refundable and will not be included in the store credit.

The customer is responsible for ensuring that all shipping details entered at checkout are correct and complete. Please check the delivery address and phone number carefully before placing an order.

Once an order has started being processed, we may not be able to make changes to the shipping details. We are not responsible for delays, failed deliveries, or extra costs caused by wrong or incomplete address information.

Orders within Nigeria do not attract any customs or import charges.

For orders going to the United Kingdom, United States, Ghana, and Canada, the customer is responsible for any customs duties, import taxes, or other fees charged by their country's customs authority. These costs are not included in the amount paid on our website and must be settled by the customer if they apply.

We have no control over customs processing times or the fees charged. Any delays caused by customs are outside our control and are not grounds for a refund.

For Nigerian deliveries, if the courier is unable to reach the customer after making reasonable attempts — such as calling or trying to access the address — the package may be returned to us.

If this happens, the customer will need to pay a reshipping fee before the order can be sent again. We will not reship until that fee has been paid.

If a package is returned and the customer does not wish to pay the reshipping fee, store credit may be issued instead.

The store credit amount will reflect the order value after deducting all shipping, return shipping, and handling costs. Store credit is non-transferable and can only be used on our website on the account it is issued to.